Experience
Eleven

Terms & Conditions, Policies

RESERVATION POLICY

To adhere to our COVID-19 management policy and for contact tracing purposes, staff will collect the following information from all guests when making a reservation:

• First name
• Last name
• Email address
• Mobile number

Credit card details will also be requested to secure your booking. Please see our cancellation policy to understand where charges may apply.



ONLINE BOOKINGS

Online bookings can be made via our website https://​eleve​nadl​.com​.au/
Modifications to online bookings can be made 48 hours prior to your reservation.
To modify a reservation within 48 hours of your booking time you are required to contact us directly via phone. 
Booking confirmations will be sent via OpenTable to your nominated email address or mobile phone number.



PHONE BOOKINGS

Phone bookings can be made anytime by calling (08) 7008 0222.
During restaurant service times, we may be unable to answer the telephone.
Please leave a message and a member of our team will respond to you within 24 hours.



RESERVATIONS FOR 8 OR MORE GUESTS

For function enquiries or bookings of eight guests or more, please complete the enquiry form on our website. Once submitted, a member of our team will get in touch within 24 hours to discuss how we can accommodate your enquiry.



CANCELLATION POLICY — RESTAURANT/BAR RESERVATIONS

eleven will charge a cancellation fee of $50 per person for restaurant reservations and $20 per person for bar reservations when:

• A reservation is cancelled less than 24 hours before the reservation time or
• A guest fails to attend their booking. 

The cancellation fee reflects the time spent preparing food and staff costs associated with your booking and the lost opportunity to have other guests dine at our restaurant and bar. 

Cancellation fees are processed via OpenTable. Notification of charge will be sent via an email receipt from Open Table and Stripe.



CANCELLATION POLICY — TICKETED SPECIAL EVENTS

eleven does not offer refunds or credit notes for:

  • change of mind’ reasons or non-attendances due to illness or injury;
  • if a person does not attend an Event or Service;
  • if a person fails to meet these Terms and Conditions and eleven’s Policies.

2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend an eleven event or service — please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or service or use on a later date.

Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.

Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/​return/​replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.




COVID REFUND POLICY

eleven Bar & Restaurant does not offer refunds, transfers, or credit notes:

  • For non-attendance due to showing Covid related symptoms or illness,
  • Awaiting Covid testing results, or
  • For non-attendance due to border closures when travelling into South Australia.

You are welcome to send someone in your place, we simply ask you to contact eleven with the name of the guest coming in your place.
In the event of a government enforced lockdown in South Australia, rendering eleven Bar & Restaurant unable to operate you are entitled to a credit note for future use.




GIFT VOUCHER POLICY

Gift vouchers can be purchased via the eleven website (www​.eleve​nadl​.com​.au) and can be redeemed for food and beverages at eleven Restaurant and eleven Bar. 

You can purchase an electronic gift voucher and it will be emailed immediately to you or the recipient, including a personalised message.

Gift vouchers can be purchased for any value. Complete your purchase via our gift voucher form.

Expiry

eleven gift vouchers are valid for three years from date of issue.

Redeeming

Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings. Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.




CREDIT CARD TRANSACTION PRIVACY POLICY

We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.

Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.

All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either in at the bottom of your browser or in the address bar at the top of the screen.

No credit card information is stored on this site, all payment processing is provided by the NAB Payment Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times.



GENERAL PRIVACY POLICY

eleven may from time to time collect or obtain your personal information through various means, such as when you visit eleven’s website, email eleven, purchase tickets to an event, or attend an event.
eleven may use such personal information (whether identifiable or non-identifiable) to keep you informed of its new products or services, send you regular updates or newsletters, or news of special offers or events. Eleven will only use such information to contact you directly, or for its own website usage analysis or customer/​market research purposes, and except as set out in this privacy policy or as required or permitted by law,

eleven will not disclose or sell your personal information to any third parties. eleven will use reasonable endeavours to safeguard your personal information against loss, theft, misuse or unauthorised access or disclosure.

eleven may disclose your personal information to third-party service providers who perform services on our behalf. For example, eleven may hire external companies to handle payment processing, host its website, provide goods, services, supplies or facilities, to assist in marketing or publicity, and so forth. Those third parties will only be provided with such personal information they need to provide the service, must protect personal information to the same extent as eleven, and shall be prohibited from using it for any other purpose.

From time to time eleven may feature links to external sites on its website. eleven takes no responsibility for the privacy practices used by those sites. Similarly, when purchasing tickets to eleven events, you may be redirected to an external site. eleven has made reasonable inquiries to satisfy it that this site is secure, however takes no responsibility for any breach of your privacy that may result from you using this site.



DIETARY REQUIREMENT POLICY

At eleven, we take the management of dietary requirements seriously. We aim to ensure all of our guests enjoy an inclusive, positive, memorable food experience and leave feeling confident, happy and satisfied. eleven Bar & Restaurant will do its best to manage all dietary requirements, however it is the responsibility of the guest to manage their dietary requirement and eleven Bar & Restaurant accepts no liability in relation to adverse food reactions.

To achieve our goal of ensuring your dietary requirements are satisfied, we have a number of processes and standards in place, including:

  • All staff must complete Dietary Hawk, Dietary Requirement Awareness and Safety training,
  • The eleven Dietary Requirement Management plan must be adhered to at all times,
  • eleven restaurant administration will contact guests to identify if any guests have a dietary requirement prior to their reservation,
  • All individuals are encouraged to notify eleven and disclose their dietary requirements prior to reservation, and
  • Individuals with food allergies acknowledge and agree that they must:
    • Disclose to eleven staff if they, or their children, or other dependents have a dietary requirement, have been prescribed an EpiPen, and inform Eleven staff and those around them where it can be located.
    • Have an in-date Epipen in their possession. If an individual does not bring their EpiPen and they choose to consume food at eleven, they do so at their own risk. eleven accepts no liability.


COPYRIGHT AND INTELLECTUAL PROPERTY DISCLAIMER

The contents of this website and any Intellectual Property owned or capable of being owned by eleven ADL Pty Ltd ABN 99 643 360 589 belong to eleven ADL Pty Ltd ABN 99 643 360 589 and are protected by applicable copyright and intellectual property laws. Any such material is and shall remain the property of eleven ADL Pty Ltd ABN 99 643 360 589. No part of this website may be reproduced or reused without written permission of eleven ADL Pty Ltd ABN 99 643 360 589, except to the extent permitted by the Copyright Act 1968 (Cth).



PROMOTION TERMS

eleven’s business logos and associated marketing materials including but not limited to images, must not be used in any press release, advertising, or other promotional material without eleven’s prior written consent. Images or mentions of any eleven Bar & Restaurant employee(s) must be approved by eleven Bar & Restaurant in writing prior to use.
Unless agreed upon in writing prior to your event, event promotions must not reference specific eleven Bar & Restaurant employees as no guarantee can be made with regards to which eleven staff will attend your event.



COVID SAFE PLAN — Please click here




COVID MANAGEMENT PLAN — Please click here