Experience
Eleven

Frequently Asked Questions

Where is eleven located?

Eleven is located at 11 Waymouth St, Adelaide South Australia.
The Restaurant and Piazza are located at the rear of the ANZ building. Please walk down Arbor Lane or Post Office Lane and you will find us waiting.

What menus does eleven offer?

eleven offers contemporary, sophisticated and refined menus that will challenge your mind, dazzle your taste buds and take you on a culinary journey.

At eleven we offer a range of dining options. 

In the Restaurant we have both a la carte and tasting menus available. 

At eleven Piazza we offer our all day snack menu.

Do I have to do a tasting menu in the Restaurant?

No, we also offer an a la carte menu. However, we believe that our tasting menus are the best way for you to dine with us. 
For group reservations of seven or more guests, group bookings are required to enjoy our tasting menu.

Does eleven cater for dietary requirements?

Absolutely! At eleven we pride ourselves on our ability to manage dietary requirements such as allergies, intolerances, coeliac disease and personal and religious preference dietary requirements. Our staff have completed Dietary Hawk dietary requirement management, awareness and safety training and are here to help ensure all our guests have a pleasant experience. Please let us know if you have any dietary requirements and we will do our very best to accommodate your needs.

Do you have a children’s menu?

While we don’t offer a children’s menu, we do encourage our younger diners to pick their favourites off of our a la carte menu, or join in with one of the tasting menu options.

Should I make a table reservation?

We strongly recommend that guests book ahead to secure a table and avoid disappointment.

How do I make a reservation?

Reservations can be made via OpenTable which can be easily located on the homepage of the eleven website https://elevenadl.com.au/ or call us on (08) 7008 0222.

You can also reserve a table at eleven restaurant, our indoor restaurant offering an extensive menu from a la carte options to tasting menus. Reservations for the piazza are not required.

Please note that we may not be able to answer the phone during service times, so please leave your contact details and we will return your call as soon as possible.

Can I sit outside?

Absolutely, simply ask our team upon arrival at the restaurant or let us know when booking, and if there is an available table outside it’s all yours!
We have heaters for your comfort on cooler nights.

Do you require a deposit for Restaurant reservations?

For reservations under 10 guests we do not not require a deposit. However, we do require credit card details to secure your reservation with us. eleven will charge a cancellation fee of $50 per person for restaurant reservations and $20 per person for bar reservations when:

  • A reservation is cancelled less than 48 hours before the reservation time; or
  • A guest fails to attend their reservation.


For restaurant reservations of 10 or more guests, we require a $50 per person deposit. For bar reservations of 20 or more guests, we require a $20 per person deposit. The charge will be deducted from the bill on the night and is non-refundable for cancellations or no shows. Deposits for large groups are not refundable at any stage.


The cancellation fee reflects the time spent preparing food and staff costs associated with your reservation and the lost opportunity to have other guests dine at our restaurant and bar. 

Cancellation fees are processed via OpenTable. Notification of charge will be sent via an email receipt from Open Table and Stripe.

How do I change or cancel an existing reservation?

You can change or cancel a reservation up to 48 hours prior. To change or cancel your reservation, open the confirmation email from OpenTable and select the option “Modify” or “Cancel” and follow the prompts. Alternatively, you can call us on (08) 7008 0222.

I’ve tried booking online, but there are no spots available?

For bookings of 13 people or more for the restaurant, or over 12 people for the piazza, please email hello@elevenadl.com.au for a table reservation or call us on (08) 7008 0222.
If there are otherwise no times available on our website, we are likely fully booked. We welcome you to consider an alternative date.

Do you sell gift vouchers?

We do sell gift vouchers. They are valid for three years from the time of purchase, can be made out to any value and are valid at eleven Piazza or Restaurant. 

Share the eleven experience with those you love. An eleven gift voucher is the perfect gift.

You can purchase an electronic gift voucher here.

How do I use my gift voucher?

Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings.
Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.

Do you do private events/ functions?

Yes, we would love to be part of your event. 

To chat with one of our event team or for more information about packages please complete an event enquiry form and we will respond to you within 48 hours.

Do you do BYO?

We have a wide selection of beverages at our Restaurant and Piazza and we are very happy to help you choose a beverage that you will enjoy. 
If you would like to bring your own choice, corkage of one bottle per table is permitted unless negotiated otherwise. Corkage is $30.

Is eleven wheelchair accessible?

eleven has a step free entrance to the Restaurant, and wheelchair chair access to access the Piazza is available.

Can I bring my pet?

We love animals but unfortunately pets are not permitted at eleven, except for service animals.

Can I bring in a cake? Is there a fee?

Guests are welcome to bring cake, although there is a cakeage fee of $5 per person in the Piazza and $10 per person in the restaurant. We will provide plates and cutlery.

Is there a quieter spot to sit?

While we strive to ensure eleven is a comfortable dining space for all, the volume inside does vary depending on the day and therefore we can unfortunately not guarantee a quieter seating location. If you would like to consider our private dining room, please call us on (08) 7008 0222 and our staff will be happy to discuss options with you.

Do you have a private dining room?

Yes, for groups of up to 10 guests we can provide our private dining room table. This room can be enclosed and is private, with its own entry and exit points. Enquire for access to private car parks. Further information please call us on (08) 7008 0222.

Do you have a cancellation/refund policy for special events?

CANCELLATION POLICY — TICKETED SPECIAL EVENTS

eleven does not offer refunds or credit notes for:

  • ‘change of mind’ reasons or non-attendances due to illness or injury;
  • if a person does not attend an Event or Service;
  • if a person fails to meet these Terms and Conditions and eleven’s Policies.

2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend an eleven event or service — please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or service or use on a later date.

Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.

Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/​return/​replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

Does eleven accept Amex?

Yes, however there is a surcharge of 2.2% for any Amex transaction.

Are you open on public holidays?

We are open the majority of public holidays, please note on those days a 15% surcharge will apply.

Are you open for Easter?

Friday 29 March - Open for Dinner from 5.30pm

Saturday 30 March - Open for Dinner from 5.30pm

Sunday 31 March - closed

Monday 1 April - closed

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